Refund policy

Returns

You have 30 days from the day your order arrives to ask us for a return.

Because every Shipster order ships from Korea, please read the two sections below before you buy — they set out what we can and cannot take back.

What we cannot accept back

For hygiene reasons we cannot resell cosmetics or skincare once the seal is broken, so we cannot accept returns of items that have been opened, used, or had their seal or shrink-wrap removed. This is standard across beauty retail and it applies to most of what we sell.

We also cannot accept returns of gift cards or of items bought as part of a clearance or final-sale promotion.

What we can accept back

An item still sealed in its original packaging, with tags intact, can be returned within 30 days of delivery.

Return postage from your country to Korea is paid by you, and we recommend a tracked service — we cannot refund a return that never reaches us. Please note that for lower-priced items the postage may cost more than the refund, so it is worth checking the rate before you send anything. Your original shipping charge, if you paid one, is not refunded.

Do not send anything back before contacting us. Email 60spicks@gmail.com with your order number and we will confirm whether the return is accepted and give you the return address. Parcels sent without that confirmation cannot be processed.

Damaged, wrong, or missing items

This is different, and you are covered.

If your order arrives damaged, if you receive the wrong item, or if the parcel never arrives, email 60spicks@gmail.com within 30 days of delivery (or of the expected delivery date) with your order number and, where relevant, a photo. We will replace the item or refund you in full. You will not be asked to pay return postage, and in most cases we will not ask for the item back.

Cancelling an order

Orders are sent to our fulfilment partner in Korea quickly, so we can only cancel before the parcel is packed. Email us as soon as possible and we will cancel if it has not yet shipped.

If you are in the European Union

Regardless of anything above, you may cancel or return your order within 14 days of receiving it without giving a reason. The item must be unused and in its original condition with the seal intact, and you must be able to show proof of purchase.

Where you withdraw under this right, we refund the price of the goods together with the standard delivery charge you originally paid. Return postage back to us remains your responsibility. This section applies to orders delivered in the European Union only — everywhere else, the terms above apply.

Import duties on a returned or refused parcel

Our parcels ship Delivered Duty Unpaid, so your customs authority may charge you duties on arrival. Those charges are set by your government, not by us, and we cannot refund them. If you refuse a parcel rather than accepting it, any duty already incurred, plus the cost of returning it to Korea, is deducted from your refund.

Refunds

Once we have approved a return — or, for a damaged or wrong item, once we have your email — we refund to your original payment method within 10 business days. Your bank or card issuer may take several more days to post it. If more than 15 days have passed since we told you the refund was approved and you still cannot see it, email 60spicks@gmail.com.